Privacy Policy

This Privacy Policy explains how TrucksG ("TrucksG", "we", "our", "us") collects, uses, shares, and protects information when you use:

• the TrucksG website (including trucksg.com), and
• the TrucksG mobile application and related services (together, the "Services").

1. Who This Policy Applies To

This Policy applies to:

• Visitors to our website,
• Registered users (Shippers / Transporters / Business Admins),
• Anyone who interacts with our support or receives communications from us.

2. Information We Collect

We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A) Information You Provide to Us

Account & Profile Details

• Name, phone number, email
• Company/organization details (business name, GSTIN, address, role/designation)
• Login credentials (e.g., OTP verification logs; we do not store OTP content)

KYC / Verification & Compliance Documents (When Required)

Depending on your role and features enabled, we may collect:

• Government-issued or business verification documents (e.g., PAN, GST certificate, incorporation/registration details)
• Uploaded files/images/documents you submit for verification and compliance
• Document metadata (upload timestamp, type, verification status)

If you use a DigiLocker-style or government-API-based workflow, we receive the document output and related metadata returned via those integrations, not your DigiLocker password.

Shipment, Quote, and Transaction Details

• Pickup/drop addresses, contact person details, shipment dates
• Goods category, weight/quantity, vehicle preference (open/container/trailer), instructions
• Quotes/bids, acceptance time, agreement details
• Shipment milestones, Proof of Delivery (POD) and related files (if uploaded)

Communications

• Messages and content you send to us (support tickets, emails, chat messages)
• When enabled, call/support logs and dispute evidence you submit

B) Information We Collect Automatically

Device & Usage Information

• App/website usage events (pages/screens visited, features used)
• Device information (device model, OS version, app version)
• Network and log data (IP address, timestamps, crash logs, diagnostic logs)
• Advertising ID is not collected unless you explicitly integrate an ads SDK.

Approximate Location (Website)

We may infer approximate location (city/state) from your IP address for security and analytics.

C) Location Data (Tracking Features)

If you enable tracking features, we may collect:

• Precise location (GPS) to support shipment tracking, ETA, geofencing, route progress, and operational safety.
• Location may be collected:
  • While the app is in use, and/or
  • In the background, only if you grant "Allow all the time" permission and enable tracking features.

You can control location permissions in your device settings at any time.

D) Cookies and Similar Technologies (Website)

We may use cookies and similar technologies (e.g., local storage, pixels) to:

• keep you logged in,
• remember preferences,
• analyze traffic and improve site performance.

You can manage cookies through browser settings and (where available) consent controls on the website.

3. How We Use Information

We use information to:

1. Provide and Operate the Services

• Create and manage accounts
• Enable shipper-transporter matching, quotes, and shipment workflows
• Provide tracking, status updates, and operational notifications

2. Verification, Compliance, and Fraud Prevention

• Verify identities/business details where required
• Detect suspicious activity, prevent misuse, and secure transactions
• Maintain audit trails for disputes and compliance

3. Customer Support and Communications

• Respond to requests and support tickets
• Send service-related messages (OTP/login alerts, shipment updates, critical notices)

4. Improve and Develop the Platform

• Troubleshoot issues, improve UX, and enhance reliability
• Analyze aggregated usage patterns and performance metrics

5. Legal and Regulatory Compliance

• Comply with applicable laws, lawful requests, and enforce terms

6. Marketing (Limited and Optional)

• If you opt-in, we may send product updates and newsletters.
• You can opt out anytime using the unsubscribe option or by contacting us.

4. Legal Basis / Grounds for Processing

Where required by law, we process personal data based on:

• Your consent (for example, optional features like background location tracking), and/or
• Contractual necessity (to provide the Services you request), and/or
• Compliance with legal obligations and legitimate business purposes (security, fraud prevention, dispute handling).

If you withdraw consent, some features may stop working (for example, tracking).

5. How We Share Information

We do not sell your personal information.

We may share information in the following cases:

A) With Other Users (Core Marketplace Functionality)

When you use TrucksG to transact, certain profile and shipment-related information may be visible to the counterparty (e.g., shipper ↔ transporter) as needed to fulfill shipments (e.g., names, phone numbers, pickup/drop details, quote details).

B) With Service Providers (Processors)

We may share information with trusted vendors who help us run the Services, such as:

• Cloud hosting and storage providers
• SMS/Email delivery providers
• Analytics, crash reporting, and customer support tooling
• Identity/KYC verification providers
• OCR/document processing services (only when needed to extract text from documents you provide)
• Payment processors (if/when integrated)

These service providers may access data only to perform services for us and must protect it.

C) With Government Authorities and Legal Requests

We may disclose information if required to:

• comply with a legal obligation, court order, or lawful request
• enforce our Terms or investigate fraud and security incidents
• protect rights, safety, and integrity of users and the platform

D) Business Transfers

If TrucksG is involved in a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data Retention

We retain information only for as long as necessary to:

• provide Services,
• meet legal/compliance obligations,
• resolve disputes and enforce agreements.

Retention periods can vary based on data type (e.g., account data, shipment records, KYC records, support logs). When data is no longer needed, we delete or anonymize it, unless retention is legally required.

7. Security

We use reasonable security measures to protect information, including:

• encrypted transmission (HTTPS/TLS),
• access controls and least-privilege principles,
• monitoring and logging,
• secure storage and backup practices.

No method of transmission or storage is 100% secure, but we work to protect data with industry-standard safeguards.

8. Your Choices and Rights

Depending on applicable law, you may have rights to:

• Access information about your personal data and how it is processed,
• Correct / update inaccurate data,
• Delete / erase certain data (subject to legal retention),
• Withdraw consent (where processing is based on consent),
• Grievance redressal and complaint mechanisms.

How to Exercise Your Rights

Email us at team@trucksg.com with:

• your name,
• registered phone/email,
• the request type (access/correction/deletion/etc.),
• relevant details.

We may verify your identity before acting on requests.

9. Account Deletion & Data Deletion Requests

You can request deletion of your TrucksG account and associated data by:

• using the in-app option (if enabled), or
• emailing team@trucksg.com with the subject "Account Deletion Request".

If some data must be retained for legal or compliance reasons (e.g., dispute records, statutory obligations), we will retain it for the required period and restrict further use.

10. International Data Transfers

We may store or process information in India and/or other countries where our service providers operate. When transferring data, we take steps to ensure appropriate protection consistent with applicable law.

11. Children's Privacy

TrucksG is intended for business use and is not directed to children. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided data, contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their privacy policies.

13. Changes to This Privacy Policy

We may update this Policy from time to time. If changes are material, we will post an updated version on this page and update the "Last updated" date. Continued use of the Services after changes means you accept the updated Policy.

14. Contact / Grievance

For questions, requests, or complaints, contact: